Terms & Conditions

House Rules

  1. Full payment of the reservation must be made at check-in.
  2. Please no loud music.
  3. Smoking inside the building is strictly prohibited, as it poses a risk to the health and comfort of other guests and our staff. A $100 fee will be charged for any violation of this policy.
  4. For your convenience and noise control, the game room hours are from 8:00am - 10:00pm.
  5. Our fitness area hours from 9:00am - 8:00pm.
  6. Our housekeeping hours are from 11:00am - 4:00pm.
  7. Our lobby hours are from 8:00am - 3:00am.
  8. As much as we adore our furry friends, we kindly ask that you leave pets at home to ensure the comfort of all our guests.
  9. We are not responsible for damage or loss of personal belongings.
  10. Damage will be charged (wine stains, burns, cuts, among others) that the guest may cause during their stay.
  11. We reserve the right of admission and permanence.
  12. We are not responsible for personal injuries caused inside or outside our facilities' installation, during the stay or transit in our facilities.
  13. Furthermore, we are not responsible for any situation caused in tours or walks outside our facilities.
  14. To avoid any mix-ups or mishaps, we’re unable to accept packages shipped to the property — thank you so much for understanding!

Cancellation Policy

Please read our cancellation policy carefully, as it is not common for us to make an exception for it. In order to avoid any misunderstandings, we would appreciate your paying attention to the following:


  • No refund is made.
  • Date changes will be made at least 8 days in advance.
  • If the guest cancels less than 8 days in advance, the advance payment will not be refundable.
  • If the guest arrives and decides to leave early, the paid nights will not be refundable.
  • In case the guest simply does not show up (and does not cancel in advance), the total price of the reservation will be charged and this will be non-refundable.


For reasons of the COVID-19 pandemic, if the guest cancels with less than 8 days, the beds will be opened for sale, and in case the beds are sold, the guest can use their advance payment for a future reservation within the next 12 months. You must attach a positive test.