Terms & Conditions

Hotel Policies & Guidelines



Payment

  • Full payment of the reservation is required at check-in.
  • A valid credit or debit card is required at check-in for incidentals. A temporary hold may be placed to cover potential damages, fees, or additional charges during the stay.
  • If the card on file is declined, guests must provide a valid payment method promptly. Failure to do so may result in suspension of room access or cancellation of the reservation.

Identification

  • A valid government-issued ID must be presented at check-in. The name on the ID must match the reservation.


Late-Night Arrivals

  • Guests arriving after 12:00 AM must contact us in advance to make arrangements.

Occupancy & Guest Access

  • Only registered guests are permitted in the room. Additional or unregistered guests may result in additional charges or termination of the stay.
  • Guests are responsible for the security of their access codes. Sharing access with non-registered guests is prohibited.

Noise & Parties

  • Quiet hours are observed from 11:00 PM – 8:00 AM. Please refrain from loud music or disruptive behavior.
  • Parties, events, or gatherings are strictly prohibited. Violations may result in warnings, fees, or removal from the property without refund.

Smoking

  • Smoking inside the building is strictly prohibited. A $200 cleaning fee will be charged for violations.

Housekeeping

  • Available from 11:00 AM – 4:00 PM.
  • To have your room serviced, please place the housekeeping tag on your doorknob by 12:00 PM.
  • Rooms left in an excessively dirty condition may incur an additional cleaning fee.

Lobby Hours

  • Open daily from 9:00 AM – 12:00 AM.

Pets

  • Pets are not permitted to ensure the comfort of all guests.

Personal Belongings & Liability

  • The hotel is not responsible for lost, stolen, or damaged items.
  • The hotel is not responsible for personal injuries on or off the property, nor for incidents occurring during tours or activities outside the hotel.
  • Any illegal activity is strictly prohibited and will be reported to authorities. Immediate eviction may occur without refund.

Damages

  • Guests are responsible for any damages to hotel property (including stains, burns, cuts, or other damage) during their stay.

Packages & Deliveries

  • Unfortunately, we cannot accept deliveries or packages on behalf of guests.

Right of Admission

  • We reserve the right to deny or revoke admission at our discretion.

Check-Out Policy

  • Check-out time is 11:00 AM. Guests who remain in the room past this time will be charged a late check-out fee of $44.99.
  • Early check-in or late check-out is subject to availability and may incur additional fees.

Room Changes

  • In rare cases, a room may become unavailable due to maintenance or unforeseen issues. If this happens, Somos Hotel reserves the right to move guests to a similar or upgraded room at no additional cost.

Accessibility

  • Our property is not wheelchair accessible. Guestrooms are accessible via one flight of stairs to the second floor and two flights to the third floor. Our team is happy to assist with luggage as needed.

Force Majeure

  • The hotel is not liable for failure to provide services due to events beyond its control (e.g., weather, power outages, natural disasters). 


Cancellation Policy

Please read our cancellation policy carefully, as it is not common for us to make an exception for it. In order to avoid any misunderstandings, we would appreciate your paying attention to the following:


  • Please check with the details of your booking that you made
  • Date changes must be made with the travel agency you booked with.
  • If the guest arrives and decides to leave early, the paid nights will not be refundable.
  • In case the guest simply does not show up (and does not cancel in advance), the total price of the reservation will be charged and this will be non-refundable.



Walk-In Guest Policy

Somos Hotel San Juan

We’re happy to welcome walk-in guests at Somos Hotel San Juan, subject to room availability. To ensure a smooth check-in process and maintain a safe and comfortable environment for all guests, please review the following policy:

Identification & Age Requirements

  • A valid government-issued photo ID is required at check-in.
  • Guests must be 18 years or older.

Payment & Deposit

  • Full payment for the entire stay is required at check-in.
  • A valid credit or debit card must be presented and pre-authorized for any remaining balance and incidentals.
  • Cash payments are not accepted.
  • Please note all walk-in reservations are nonrefundable as we give our best rates for them.

Room Rates & Availability

  • Rooms are assigned based on current availability at the time of arrival.
  • Walk-in guests are charged the standard daily rate.

Check-In & Check-Out Times

  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Early check-in and late check-out are subject to availability and incur a fee of $44.99.

Length of Stay

  • Walk-in stays are limited to a maximum of 14 nights without manager approval.
  • Extensions are subject to availability and must be fully prepaid.

Guest Conduct & Right to Refuse Service

Management reserves the right to refuse service to any individual who:

  • Fails to provide valid ID or required payment
  • Appears intoxicated, disruptive, or disorderly
  • Poses a threat to the safety, comfort, or wellbeing of other guests or staff

Thank you for choosing Somos Hotel San Juan. We look forward to hosting you!